Frequently Asked Questions
ORDERS & SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary based on location, but typically arrive within 3–7 business days within Canada.
Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times are calculated at checkout.
Can I change or cancel my order?
Orders can only be modified or cancelled within a short window after purchase. Please contact us immediately if you need assistance.
Is VINTY Hair human hair?
Our Boho Human Hair Bulk is made from premium double drawn human hair. Other collections, such as French Curl, are high-quality braiding hair designed for soft, defined finishes.
Does the hair tangle?
With proper installation and maintenance, VINTY Hair is designed to remain soft, manageable, and tangle-free.
Can the hair be reused?
Yes. With proper care, VINTY Hair can be reused for future styles.
Can I dip the hair in hot water?
For Boho and French Curl styles, we do not recommend dipping the curls in hot water as it may alter the texture.
How many bundles do I need for boho braids?
2 bundles are ideal for a natural full look, while 3 bundles are recommended for maximum volume and length.
Can I mix lengths or colours?
For bundle savings, bundles must be identical in length, color, and texture.
Do you offer bundle discounts?
Yes. Bundle savings are available on Boho Human Hair when purchasing multiple bundles.
Why does pricing vary?
Pricing varies based on length and color, as different variations require different production costs.
How long can I wear my braids?
With proper care, your braids can last up to 6–8 weeks.
Where are you based?
We are based in Calgary, Canada.
How can I contact you?
You can reach us via our Contact page or email at hello@vintyhair.com.