Shipping & Local Pickup Policy

At VINTY Hair, we are committed to processing and delivering your order as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During product launches, promotions, or high-volume periods, processing times may be slightly extended.

Local Pickup (Calgary)

We offer local pickup for customers in Calgary, Alberta.

Local pickup is available by appointment only.

Same-day pickup may be available for orders placed and confirmed early enough to be prepared that day. Once your order has been confirmed and is ready for pickup, you will receive a notification with instructions to schedule your pickup time.

Pickup appointments are available Monday through Saturday, between 1:00 PM and 6:00 PM.

For same-day pickup, orders must be placed and confirmed before the requested pickup time, and pickup availability is subject to order processing and appointment availability.

To ensure availability, customers must confirm a pickup day and approximate time before collection.

Orders marked for local pickup should be collected within 7 days of receiving a pickup notification. If you require additional time, please contact us to make arrangements.

For security and privacy reasons, the exact pickup address will be provided after your order has been confirmed.

Please bring your order confirmation or valid photo ID when picking up your order. Orders may only be released to the customer who placed the order unless prior authorization has been provided.

Shipping Within Canada

Standard shipping typically takes 3–5 business days after your order has been processed.

Shipping rates are calculated at checkout based on your location and order size.

We offer free shipping on orders over $150 CAD before taxes.

International Shipping

International orders typically arrive within 3–6 business days after processing, depending on the destination country and local carrier.

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors outside of our control.

We offer free shipping on orders over $250 CAD before taxes for international orders.

International Duties & Taxes
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product or shipping price and may be collected by the carrier or customs authorities before or upon delivery. VINTY Hair is not responsible for these charges. 

Refused Deliveries and Unpaid Import Duties

For international orders, customers are responsible for all applicable import duties, taxes, brokerage fees, and other charges imposed by the destination country or carrier, unless otherwise stated at checkout.

If a customer refuses delivery, declines to pay applicable import charges, or fails to collect a shipment, the parcel may be held, abandoned, or returned to VINTY Hair. These circumstances do not automatically entitle the customer to a full refund. Where permitted by applicable law, any refund may be reduced by the original shipping fee, return shipping costs, and any additional costs actually incurred by VINTY Hair, including brokerage, storage, or handling fees.

If the customer requests reshipping, additional shipping costs and any outstanding charges may apply. Customers are encouraged to contact the carrier promptly to resolve delivery issues and avoid additional fees or delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

VINTY Hair is not responsible for shipping delays caused by carriers, customs processing, weather conditions, incorrect shipping information provided by the customer, or circumstances beyond our control.

If you experience an issue with your shipment, please contact us and we will do our best to assist.

Thank You

Thank you for choosing VINTY Hair. We truly appreciate your support and trust in our brand.

Every order means the world to us, and we are committed to providing you with a seamless shopping experience and quality hair you can wear with confidence.

If you have any questions regarding your order, shipping, or local pickup, please don't hesitate to contact us. We're always happy to help.

With love,

VINTY Hair 🤎