Shipping & Local Pickup Policy

At VINTY Hair, we are committed to processing and delivering your order as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During product launches, promotions, or high-volume periods, processing times may be slightly extended.

Shipping Within Canada

Standard shipping typically takes 3–5 business days after your order has been processed.

Shipping rates are calculated at checkout based on your location and order size.

We offer free shipping on orders over $300 CAD before taxes.

International Shipping

International orders typically arrive within 8–10 business days after processing, depending on the destination country and local carrier.

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors outside of our control.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Local Pickup (Calgary)

We offer local pickup for customers in Calgary, Alberta.

Local pickup is available by appointment only.

Once your order is ready, you will receive a notification with instructions to schedule a pickup time.

Pickup appointments are available Monday through Saturday between 1:00 PM and 6:00 PM.

To ensure availability, customers must confirm a pickup day and approximate time before collection.

Orders marked for local pickup should be collected within 7 days of receiving a pickup notification. If you require additional time, please contact us to make arrangements.

For security and privacy reasons, the exact pickup address will be provided after your order has been confirmed.

Lost or Delayed Packages

VINTY Hair is not responsible for shipping delays caused by carriers, customs processing, weather conditions, incorrect shipping information provided by the customer, or circumstances beyond our control.

If you experience an issue with your shipment, please contact us and we will do our best to assist.

Thank You

Thank you for choosing VINTY Hair. We truly appreciate your support and trust in our brand.

Every order means the world to us, and we are committed to providing you with a seamless shopping experience and quality hair you can wear with confidence.

If you have any questions regarding your order, shipping, or local pickup, please don't hesitate to contact us. We're always happy to help.

With love,

VINTY Hair 🤎